Product Quality

We guarantee that products you order from us will be free of defects. In the rare instances that one of our products arrives and is defective, and you notify us within twenty working days, we will credit or replace any problem merchandise.

On-Time Delivery

Along with your price quote or order, you will receive a commitment as to how many business days your order will take to produce and how many business days it will take to get from the factory to your stated destination. This guarantee always depends upon the stock availability when the order is placed. If stock is no longer available within your required time frame, we will make every effort to find a suitable replacement or credit your charge.

Expert Art Assistance

You will receive a free proof showing how your logo will appear on the product. The actual product imprint will conform closely to the digital representation.

Personal, expert service on every order.

We’re happy to work with you whether you're on the web or over the phone. Every order is cared for by people who will make sure every detail is as you wish. This includes an experienced promotional product expert who will work with you personally on your order and our team of professional artists.

Guaranteed Satisfaction

We guarantee that your custom imprinted product will be delivered to you, exactly as you approved it, and your order will be free from material defect. At KVA Promotions, products are fully guaranteed for material and workmanship. All imprints are guaranteed to be exact to your specified instructions. Shipping dates will be met unless affected by conditions beyond our control.

Product Safety & Compliance

KVA Promotions is committed to delivering quality products that enhance your brand, are safe to use, and comply with Federal and state laws. Our product manufacturers monitor their supply chains and use third-party labs to assure compliance with applicable CPSIA, FDA, FCC, and state regulations.

About KV & Associates LLC

Kathy Valadez, President, along with her talented team of professionals, bring over 20 years of experience in designing promotional products for clients in the sports, government, retail and other business-to-consumer sectors. KVA is your full service promotional products company. We're an extension of your team, and view partnering as a powerful strategy to helping our clients achieve their marketing goals. Our success is based on the core values of integrity and commitment we form with customers, manufacturers and business partners. We are committed to ensuring ongoing CPSIA compliance with all applicable regulations regarding product safety. We work only with manufacturers, importers and suppliers who fully embrace these standards in providing quality products. KV & Associates, LLC is a minority-owned business enterprise certified by NMSDC.  We are also certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council (WBENC), the nation’s largest third-party certifier of businesses owned and operated by women.   We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today and we can add diversity to your supply chain.  If you need to get in touch, my contact information is at the bottom of each page. Thank you for considering us for your promotional products needs. We look forward to working with you.